138 - 3400 Castle Rock Place, London, Ontario N6L 0E4

I hope this message finds you happy and healthy! Dave, Darius and I
have been busy getting settled in! We have finally moved in!

As i was unpacking, I discovered the package that was supposed to be sent (simply
placed in a mailbox) to you quite some time ago. Dave forgot, so, I
wanted to include my comments on the service we received via email,
until you receive it in the mail.

Thanks again for your hard work!! We love our new home and couldn’t have
done it without you!

Please see below…

Our experience with Envelope Real-estate and Ty Lacroix, in particular,
was nothing less than comfortable and stress-free (well, as stress-free
as buying a home for the first time can get!). Ty, as an experienced
agent, was very informative and most importantly, intuitive! He was
able to give us as much information as we required, often answering our
questions before we asked, and was thoughtful and conscious of our
priorities.

Ty took the time to get to know my family and made sure that the
properties we viewed reflected our interests. The extra time that he
took to get know us, attributed to the efficient way in which we were
able to find a home together. Ty is not one to sugar coat anything! He
is very forthcoming and had proved that he was on our side throughout
the entire process by telling us exactly how it is. The key point is
that Ty was willing and able to work with us. He was always patient,
resourceful and honest.

Ty had great referrals for a home inspector and a lawyer. His referrals
were particularly helpful, and it was comforting to know that Ty had
worked with these individuals time and time again. The research and
preparation in buying a home can be really overwhelming, and having
someone to guide us, saved us a tremendous amount of time, and left us
with less to worry about.

When it was time to close the deal, Ty was firm and productive. We were
able to reach an agreement with the other party (in our favour) in a
timely manner. His genuine interest in making us happy allowed us to be
comfortable and trusting in his talent and experience.

Envelope Real-estate, from our experience, is very client orientated.
My family and I will not hesitate to say that we have had an amazing
experience with Envelope Real-estate and Ty Lacroix! Ty’s hard work has
resulted in my family and I finding the perfect home!!

Thank you, Ty and Envelope Real-Estate!

Mojdeh Rahbari

Mojdeh Rahbari

I just got my internet service today. I don’t know how I can express my thanks to you.
it was one of the most difficult times. but I was able to stand strong because  I knew that you will support me
and guide me Ty.

Thank you for your great work!!

Lucy Choi

Lucy Choi

Thank you much for the generous piece of correspondence today concerning home buying. I certainly wish I had Ty around during my various moves during my banking career. I think….I take that back. I know you would have made our home buying and selling process so much smoother in many instances. I have your website saved in my Favourites under “New Homes”.

I know that there is a wealth of information in your site. But that is only part of you. From the few conversations that we have  had together I can sense that you are a first-rate businessman who knows his subject matter to a”T” and the most important  part of the business even better….”The Customer”.

I don’t have to tell you about how many in the Retail line of business who pay lip service to Customer Service. Anyway, I could go on and on about the positive feedback I have about you but then you’d have those dam logistic problems of getting your head in the car and into the office the next day and I don’t care to be responsible for those.

My wife and I have done some serious soul searching on the subject of renewed home ownership and the condo development we have previously discussed. We’ve come to an agreement that we’re not ready to go back into serious mortgage debt at this time.
We do wish to find a condo unit at some point in time but at a point where our ownership position is much stronger.

We have no plans to deal with anyone else in the future. You are our Man!  So for now we’re officially going to take a pass on things until  our situation changes.

In closing I wanted to say that in this brief exchange I have already learned 1 new thing from you. I never knew that you could  bring your own agent into a new home site like Auburns. I thought you always had to deal with their Sales Team. The fact that
your expertise can be called into play from start to finish with the purchase was such a revelation to me.

I know you are thinking “blissful ignorance” on my thinking process but just another reason to have “The Pros from Dover” i.e.. “You” in our corner.

Thanks  for the refreshing eye-opener.

Roger

Roger

Shabnam Khaja

Thank you Joyce Byrne (Joyce Byrne’s Real Estate Team) for selling my condo. Your experience, wealth of knowledge, and care, ensured that it was sold quickly and for over asking. You were in constant communication with me so that I always knew what was happening and you answered every question I had with patience. I’m sure there are excellent real estate agents out there, but you are a star and surpass them all. Thank you
Nancy Patrick

Nancy Patrick