Kind Words From Our Clients

I just got my internet service today. I don’t know how I can express my thanks to you, Ty.
it was one of the most difficult times. but I was able to stand strong because I knew that you will support me
and guide me.

Thank you for your great work!!

Lucy Choi

Luc Choi

Agent(s):

That’s a lovely gesture, thank you.  With the on-set of cold weather it’s especially nice to know that there will be some extra food for tables.  Really do appreciate all your work Ty.  My husband can probably attest to the fact that I don’t usually hold back in the feedback department, requested or otherwise, and can normally find room for improvement.   In your case, all I can do is focus on what you did well:

(1)  The first draw was your website… for a newcomer to the London area it is very informative and easy to navigate.

(2) Your response times were very good (when I was first looking for someone to work with emails and phone messages to other realtors wouldn’t be returned for 72 business hours… enough time for me to go buy a house elsewhere!).

(3) Exceptionally low pressure / no contracts etc, like you say on your website but actually true!

(4) Excellent listener and matched needs, even when not vocalized, with the appropriate price point and features.

(5) You demonstrate clear market knowledge.

(6) You’re patient (even with my mother!); and

(7) You sealed the deal with terrific negotiating.

I think you did a fabulous job and would certainly recommend your services.

Best regards,
Helen & Adrian

Helen & Adrian

Agent(s):
Roz and I would like to thank you both for the effort you put into finding us tenants on such short notice.
 We realize the process may not have started off that well while the other folks were still living in the unit.  We appreciated very much Ty’s patience and faith in us to bring the condo back up to standard in order to allow you to do your job properly.
 It worked out well in the end, and we hope these new folks will spend a while in our place and treat it with respect.
Thanks again for your hard work.
Have an awesome day.
Sincerely,
Joel & Roz

Joel & Roz

Agent(s):

James and I were talking last night and want to know: How do you manage to keep improving your services? This is our fourth house with you, actually 7, the four we bought through you and the three we sold through you. Amazing! Can you come and talk to my boss, I think my company needs some help!

Thanks Ty

Jillian & James Crossmore

Jillian & James Crossmore

Agent(s):

We will recommend you Ty to friends and call you in 25 years for our next move.

Sutton Group Envelope Real Estate Brokerage Inc.London Ontario

london

Agent(s):
Thank you Ty for your support, help and guidance throughout the process, despite some of the snags and challenges that we faced.
It has all worked out well in the end and we are grateful to you for seeing it through with us.
All the best to you,
Sincerely,
Esther and Rob Fischer

Esther and Rob Fischer

Agent(s):
When I was looking at places with you last year Ty had mentioned purchasing gift cards for your tenants at Christmas time. I took your idea and bought a couple gift cards and the tenants seemed to love it!! Inexpensive and pretty simple, but they felt it was very thoughtful and like you said…how many landlords give tenants gifts??
All is well with the properties so far, I really appreciate the education you helped provide me in 2018…nothing beats the gift of knowledge. It’s hard to believe I went from never owning a property only 6 months ago to now have two income properties running!! You really emphasized the philosophy that if you keep your place proper, and treat your tenants well, then you will have success (as opposed to the slumlord philosophy lol).
Thanks and best of luck in the new year!! I will definitely be using Envelope for all my future purchases!!
Scott
ps…If any interesting properties or places pop up, I’m always interested in new ideas!! lol

Scott

Agent(s):

Thanks for the wisdom and experience Ty, you had to guide us into making a very attractive offer to get this house.

Sutton Group Envelope Real Estate Brokerage Inc.London Ontario

London

Agent(s):

MG, we got it! I am so excited Ty, after 9 offers we thought we would never be able to buy a house  because we were only qualified with ____________ for $650,000.

Your patience is amazing, you never quit on us! Thank you , thank you, we owe you big time!

Can you call me at work on Tuesday, we will need a good mover and Mike and I are thinking we should get our house painted before we list it for sale.

Yours

Cathereine Holosh

Cathereine Holoshy

Agent(s):

We got your letter Ty – thanks for those moving post cards! – and we just wanted to say how much we appreciate the help you’ve given us. As first time home buyers we didn’t have a clue about where to start, how the process worked, who to trust, and how to make sure we got the best deal we could. Even though you didn’t end up representing us in the traditional way, we felt a whole lot better knowing you were looking out for us. You were very fair, available to answer all our questions, and arranged for us to work with a great lawyer and a very thorough home inspector. You made this whole process seem a lot less scary! We’ll be sure to pass along your card to anyone wanting a good experience while buying a home!
Thanks again,
Stephen Stuart and Rebecca Evans

Stephen Stuart and Rebecca Evans

Agent(s):
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